Terms & Conditions

This website and its tutoring services are operated by Kathryn Zhang, trading as The English Studio by Kat Hartt (“we”, “us”, “our”), contactable at kathartt@theenglishstudioau.com. By using this website, creating an account, or booking any service, you agree to these Terms and you are contracting with us.

We provide tutoring services for Year 11 and 12 English students, including weekly cohort classes, essay marking with written and video feedback, private one-off and recurring sessions, and holiday intensives. Services are booked through this website or through our Calendly booking page, and may be delivered online (Google Meet) or in person as agreed at the time of booking.

Bookings are confirmed once payment is received. Places in cohort classes are limited to a maximum of six students.

Payments made through this website are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Card payments, billing, taxes and refund mechanics are governed by Paddle’s Buyer Terms, available at https://www.paddle.com/legal/checkout-buyer-terms.

Recurring weekly private sessions are sold as a prepaid block and are charged in full at the time of booking. Cohort enrolments and holiday intensives are charged per term or per student seat as displayed at checkout.

Sessions may be rescheduled with at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice may be forfeited. Where we need to cancel or move a session, we will offer a make-up time or a refund for that session.

You must not misuse this website or our services. In particular, you must not:

• use the website for any unlawful purpose, or for fraud or spam;
• copy, resell or redistribute our teaching materials, essay annotations, resource library content or other intellectual property;
• interfere with the security of the website, attempt to gain unauthorised access, or scrape or probe the site;
• submit work that is not your own for marking, or otherwise seek to pass off marked work in breach of your school’s or NESA’s academic integrity rules.

You retain ownership of essays and other work you submit to us. You grant us a limited licence to host, store and process that material solely so we can provide marking, feedback and the services you have booked. We will not publish or share your work outside the service.

All teaching materials, resources, branding and content on this website are owned by us. You are granted a limited, non-exclusive, non-transferable right to use materials provided to you for your own personal study. You may not reverse engineer, resell or redistribute them.

We do not guarantee any particular mark, band or outcome. While we work to a high professional standard, we do not promise that the website or any service will be uninterrupted or error-free.

We may suspend or end your access to the website or services if you materially breach these Terms, fail to pay amounts due, or where we reasonably believe there is a security or fraud risk.

To the fullest extent permitted by law, our aggregate liability to you is capped at the fees you paid to us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss, including loss of profits or data. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under Australian Consumer Law.

These Terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction over any dispute.

Questions about these Terms can be sent to kathartt@theenglishstudioau.com.