Privacy Notice

The English Studio by Kat Hartt is operated by Kathryn Zhang. We are the controller of the personal information collected through this website. You can reach us at kathartt@theenglishstudioau.com with any privacy question or request.

• Account details — your name, email address, password (stored only as an encrypted credential), and, for students, year level, school and parent or guardian contact details.
• Work you submit — essays, questions and notes you upload for marking, plus the written and video feedback we return.
• Booking details — the classes and sessions you book, and related scheduling information held by Calendly.
• Payment details — card payments are handled by our payment provider Paddle; we receive a record of what was purchased and whether it was paid, but never your full card number.
• Technical data — standard web logs such as IP address and device information, kept for security.

We use your information to create and run your account, deliver the tutoring services you book (including marking and returning your essays), communicate with you and your parents or guardians about bookings, take payments, and keep the website secure. We do not sell personal information and we do not use it for marketing lists.

We process account and booking information to perform our contract with you, process information on the basis of our legitimate interests in running a safe and effective service, and keep records where required by Australian law. Where we rely on consent, you can withdraw it at any time by contacting us.

We share personal information only with the service providers needed to run the studio:

• our website host and database provider, which stores account and booking data;
• Paddle.com, our reseller and Merchant of Record, which processes payments, tax and refunds;
• Calendly and Google (including Google Meet), which handle scheduling and online sessions;
• professional advisers (for example an accountant), and authorities where the law requires it.

We keep account and booking records while your account is active and for a reasonable period afterwards so we can maintain a history of marked work and comply with tax and record-keeping obligations. Submitted essays are kept so students can review their feedback; we delete or de-identify personal information when it is no longer needed.

You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email kathartt@theenglishstudioau.com and we will respond within a reasonable time. If you are in Australia, you may also contact the Office of the Australian Information Commissioner if you are unhappy with our response.

We use appropriate technical and organisational measures to protect personal information, including encrypted connections, access controls and a private document store that only you and we can open. No system is perfectly secure, but we treat your data with the same care we would expect for our own.

This website uses only essential cookies: a sign-in cookie that keeps you logged in. We do not use advertising or tracking cookies.

Privacy questions and requests: kathartt@theenglishstudioau.com.