Refund Policy

We offer a 14-day money-back guarantee. If you are not satisfied with a purchase, you can request a full refund within 14 days of your order date.

To request a refund, email us at kathartt@theenglishstudioau.com or message Kat directly and we will arrange it for you.

If a session does not go ahead because we cancel or reschedule and no make-up time suits you, you will receive a full refund for that session regardless of the 14-day window.

Approved refunds are returned by bank transfer to the account you paid from, usually within a few business days.

This policy forms part of our Terms & Conditions. Nothing in it limits any rights you have under Australian Consumer Law.